Assessor Resource
ICAS4022B
Determine and action client computing problems
Assessment tool
Version 1.0
Issue Date: May 2024
This unit defines the competency required to record and prioritise client support activities, determine the required resources, solve client computing problems or escalate as necessary.
There may be benefit in concurrent learning with the following unit:
ICAT4221B Locate equipment, system and software faults
The following units are linked and form an appropriate cluster:
ICAS4112B Optimise system performance
ICAS4113C Identify and resolve common database performance problems
ICAS4127B Support system software
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)